PodcastEpisode 502
When Customers Push Back, This Is What To Do.
What you'll learn
In this episode.
What do you do when customers ask for a refund, want special treatment, or question your pricing?
In this episode, I walk you through a real coaching moment from inside one of my programs where a woman was navigating those exact challenges.
Instead of collapsing into guilt or people-pleasing, she chose to stay present, ask for coaching, and refine her leadership in real time.
This is what it means to hold the throne.
You’ll learn:
- How to stay grounded when your boundaries are challenged
- A clear script you can use for customer inquiries like this
- The difference between listening and over-accommodating
- How to lead without guilt or energetic leaks
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